Miele S524 Canister Vacuum Cleaner Review

Should have gone with consumer reports

Rating:

By Michael Spears

I purchased the Miele S524 canister vacuum cleaner 3 1/2 years ago. The wand has been replaced twice (once under warranty and once at my expense). I just paid to have the cord replaced and the wand is cutting out again. I spoke with a representative at the company who indicated that it is operator error. Instead of pressing the foot pedal to retract the wire, it is necessary to hold it and let it gently go back in. The wand failure is my fault because I don’t have the power setting and carpet level set correctly. The instruction manual does not indicate or recommend this type of setting and/or usage. I am going to cut my loses and and toss the thing and chalk it up to a $1,000 error. The company said they would replace the wand if less than a year old and the dealer feels it is a manufacturer defect. I told the technician it is not a manufacturing defect (3 wands and needing a fourth) but rather a design flaw. I reviewed he operating manual and neither of these issues is mentioned. When I set out to buy a vacuum, I went to Sears because of Consumer Reports rating. I decided that perhaps the more expensive vacuum cleaner might be better. Should have gone with consumer reports.

The S524 has been replaced by newer models in their lineup so hopefully they took care of these problems.

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